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With The One Minute Manager Ken Blanchard and coauthor Spencer Johnson
forever changed the way we approach management by introducing their Three
Secrets: One Minute Goals, One Minute Praisings and One Minute Reprimands. The
book became an international bestseller and remains a timeless classic.
Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a
concept that, when implemented properly, is one of the most powerful actions
for improving company and employee morale. This is a book that can extend well
beyond the business realm and repair relationships that we thought were broken
Using Blanchard's signature breezy style, The 4th Secret of the One Minute
Manager tells the story of a bright young man, Matt Hawkins, who wants to help
his mentor, the company president, face and deal with some crucial mistakes.
For advice, Matt turns to family friend Jack Peterson, known by everyone as the
One Minute Manager. What begins as a beautiful country weekend turns into an
enlightening few days when Matt discovers how to take action effectively when
we have done something wrong. Through this engaging parable, Blanchard and
McBride teach readers step-by-step how to accept responsibility for their
errors and deal with the cause of the damage while maintaining a genuine sense
Destined to join Ken Blanchard's other groundbreaking classics, The 4th
Secret of the One Minute Manager offers businesspeople—and just about anyone
else—a cogent and clearheaded way of approaching one of life's most perplexing
dilemmas: how to accept that we have made a wrong decision and how to correct
it by making a meaningful apology. The techniques described in this simple but
profound story will have significant results at work and at home.