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Ready to start solving business challenges with CRM (Customer Relationship
Management) software? Interested in the latest enhancements and updates to
Salesforce.com? Salesforce.com For Dummies, 3rd Edition , has just what you
Salesforce.com is like an assistant for your sales, customer service, and
marketing efforts — one that never takes a day off and never asks for a raise.
Because it’s an Internet service, you sign up and log in through a browser, and
it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you
how to choose the right edition of Salesforce.com, and then how to use it to:
Prospect, manage accounts, develop contacts, and calculate forecasts Manage
your customers and your teams, and close more business Analyze, migrate, and
maintain your data Track and resolve customer service issues Generate and
pursue more sales leads and boost your revenue Use Salesforce with Google
AdWords and manage your Internet marketing Integrate Salesforce.com with ERP
applications for greater value Make sales data available to sales reps,
managers, and executives Follow the sales process from lead to close and see
how to maximize your productivity
You already know how competitive business is today, so there’s no time to
lose! Salesforce.com For Dummies, 3rd Edition gets you going with this
all-important CRM technology right away.
Note: CD-ROM/DVD and other supplementary materials are not included as part
of eBook file.