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The updated guide to running a successful hotel front office
Hotel Front Office Management uses a human resources approach to cover the
unique management and operational challenges in the front offices of today's
hotels and lodging facilities. This Fourth Edition continues its emphasis on
applying theory and management strategies, as well as providing updated
material on technology's role in the modernized front office.
Material is logically presented in the order of operations, beginning with an
overview of lodging and then progressing through a tour of the today's front
office, a review of the guest cycle, and an analysis of guest services. This
Fourth Edition includes new sections on hotel risk management, security, and
Useful features of this new edition include: A new chapter on executive
housekeeping and the relationship between the housekeeping department and the
front office Commentaries from hotel front office managers, general managers,
and other department managers Articles on the international hotel workforce
"Opening dilemmas" and their solutions are included in each chapter Additional
case studies for applying theory and developing problem-solving strategies
Hotel Front Office Management, Fourth Edition is an invaluable book for those
interested in learning more about a hotel's front office.