هذا المُنتج قد لا يكون متوفراً الآن.
وصف كتب مصر
Customer Service For Dummies , Third Edition integrates the unbeatable
information from Customer Service For Dummies and Online Customer Service For
Dummies to form an all-in-one guide to customer loyalty for large and small
businesses alike. The book covers the fundamentals of service selling and
presents up-to-date advice on such fundamentals as help desks, call centers,
and IT departments. Plus, it shows readers how to take stock of their customer
service strengths and weaknesses, create useful customer surveys, and learn
from the successes and failures of businesses just like theirs.
Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling
Consulting Group, an international consulting firm specializing in quality
service consulting and training for such clients as Oracle, IBM, Avis, and